Online Help Documentation


This is your guide to installing and using ICS Courier’s shipping application “Click ‘n’ Ship™.  Please use your browser’s search function to locate specific items.  Below is a table of contents to take you to specific areas of the Help documentation.  Your browser’s Back button will return you here:

Application Maintenance

Area Of Service

Box Size Information

Consignee Information

Database Maintenance

Exporting Data

General Processes

Glossary of Terms

How to Install

Importing Data

Menu Bar

Order File

Reports

Reprinting Labels

Reprinting Manifests

 

Searching for Packages

Shipment Data Cleanup

Shipment Process

Support

System Configuration

System Requirements

Tips

Upgrading your software

User Information

Voiding Shipments

WebUpdate

Your ICS Accounts

 

 


ICS Click 'n' ShipTM Copyright Notice  

 

ICS Courier offers a complete shipping software package called Click ‘n’ Ship™.

The actual Copyright Notice displayed for the first time Customer use of this software is as follows :

 

 

For more information on this shipping software, please contact our Customer Service Department at 1-888-ICS-TRAX (427-8729), or send us an email at

cservice@ics-canada.net .


 

Minimum and Recommended System Requirements

 

·         IBM PC or compatible with Intel Pentium 4 processor / AMD equivalent or above (Intel based Macintosh or any other Apple Macintosh computers are not supported, emulated or virtual Windows machines are not supported). Dual Core or higher multi-core processors are recommended.

 

·         512 Megabytes of RAM or greater, 1 Gigabyte recommended

 

·         500 Megabytes of free hard disk space

 

·         SVGA graphics display card or higher (16 bit high color or greater)  XVGA recommended.

 

·         SVGA Monitor with 1024 * 768 resolution or above, 17 inch display or larger recommended.

 

·         HP or PCL compatible Laser  Printer  and/or  Thermal Printer (Optional)

 

·         Electronic Scale (Optional)

 

·         Mouse and keyboard

 

·         Network interface (Wireless not recommended) to an active full time Internet Connection

 

 

 

Operating System Requirements :

 

·         Microsoft Windows XP (SP2) or above, (Macintosh running MS Windows under BootCamp not supported, virtual Windows emulations  are not supported). 

 

 

Please consult with the ICS Technology Help Desk if you are uncertain about system requirements. 1-888-229-3003

 

 

 

Notes :

 

·         IBM is the registered trademark for International Business Machines.

·         Microsoft is the registered trademark of Microsoft Inc. 

·         HP is the registered trademark for Hewlett Packard

·         Apple is the registered trademark of Apple Computer 

·         AMD is the registered trademark of Advanced Micro Devices

 

 


 

How to Install

 

Installation :

·         Please ensure you have met the minimum system requirements for this program prior to installation.

·         You must have Administrative rights on the target machine in order to complete the installation.  If you do not, the installation will fail.  You may need to contact your IT Department in order to secure the rights to complete the installation.

·         Once you have accessed the Internet hyperlink for the package, and have downloaded to your PC’s desktop, please double-click the Setup package on your desktop.  The following screen will appear:

 

 

Next, the License Agreement Screen will appear, please read.  Click “I Agree” button to move forward with the install:

 

 

Next, you will be asked which type of installation you want – If this is your first Click ‘n’ Ship™ installation, please choose Full.  For additional subsequent installations, you would choose Client

 

 

Next you will be prompted as to where on the machine the installer should place both the program files and also the data files.  Generally, the default settings are acceptable and you can proceed.  Please click “Next”.

 

 


 

The installation process will then start automatically.  A system check will be performed by the package to see what is required during the installation. During the installation process the system may need to be restarted, please do so when prompted.  If this is the first ICS Click ‘n’ ShipTM full installation and your machine does not already have SQL Express installed, you will see this next screen.  Upon clicking “Next”, the system will begin to install components and configure each as required.  This can take up to 30 minutes depending on the speed of your PC.  On a modern PC this is usually about 10 minutes.

 

 

 

 

The installer will check and report its progress, and presents a screen like this:

 

 

 

Once all of the components are successfully installed, you will receive this screen:

 

 

After you click on “Finish”, you are ready to begin your first time use of the software.  If for any reason you do not succeed, please call our IT Help Desk at 1-888-229-3003

 

First time Application Start Up.

You will now have a shortcut ICS Icon on your desktop which looks like this:

 

 

Please double click this icon to launch the program.  When started for the first time, the initial settings are not yet configured, therefore a number of settings and choices must be made.

 

Multi-Workstation Mode.

 

This allows the system to be used in the local network by multiple users or individually by a single user only:

 

        

 

Click 'Yes' if the software is to be used by multiple users across multiple computers on the same network. Click 'No' if the software is to be used as a stand-alone application on just one computer. Click 'Exit' if you are unsure about which choice to make, this will cancel the setup.  You can return to this later.

 

 

The Login Screen

 

You will only see this screen the first time you set up a full installation of ICS Click ‘n’ ShipTM.  Please enter your ICS Account Number, and contact the ICS IT Help Desk for the password if it has not been supplied to you already.

 

 

Click OK.

 

A synchronization process will begin; this is your ICS customer profile being downloaded from the ICS Server.  Depending on your Internet connection’s speed, this could take up to 5 minutes. 

 

 

Application Settings

Once the synchronization is complete, the main program window will open, and a dialogue box will appear prompting for the Application Settings.  Depending on your ICS Customer profile, some or all of the features will be available to you.

 

 

 

1.       Use Manifest Reference: Check this box if you are to use individual manifest numbers for each account item in the shipment process.

2.       Use Item References: Check this box if you are to use individual reference numbers for each shipment item in the shipment process.

3.       Cost Center Tracking: Check this box to display the option for selecting department to be billed for shipment transactions.

4.       Cost Center / Consignee Binding: Check this box if the user requires that consignees be associated with a Cost Center.

5.       Individual User Tracking: Check this box  to enable tracking of individual users for each shipment. Every time a new user clicks the Shipment menu item, a user sign-in prompt is provided. This sign-in user ID applies to all shipments processed until the shipment form is closed.

6.       Use User Tracking as: If individual user tracking was selected to Yes, then this option is enabled. Select either from "User Sign In" - allowing different users to sign- in before processing / "User Switch" - providing a selection of the user ID from within the shipment form.

7.       Label Printer: Select from the drop down list as required to use the desired printer from the printers connected to your PC.

8.       Manifest Printer: Select from the drop down list as required to use the desired printer from the printers connected to your PC.

9.       Default Action for search to Ship: The default action for shipping process is set for "Search Consignee list" to get the  shipping data.  If your system uses Integration, this setting may change.

10.   Default Search for Shipping: Select the default criteria to search consignee data within the software.

11.   Default Weight: Here you can set a minimum or average weight for what you normally ship. Each shipment will default to this weight, you will need to modify the displayed weight on the shipping form to reflect the actual weight of the item.

12.   Number of Manifest Copies: Select from either 1 or 2 to print the number of copies of the Manifest when you close it each day.

13.   Default ICS Account: Select this to set your most frequently used ICS Account.

14.   Default Product: Select from the available list of Product Types to set as default. Each time you open the shipping form; this product’s screen will be displayed.  For example, if you use mostly ICS Next DayTM, set it to this product.

15.   Ship Air Parcel Using: Select this to change ICS Next DayTM shipments which would normally travel by air, to be sent as ICS GroundTM service shipments (where available).

16.   Out of Area of Service Indicator: A message alert that will indicate if the shipment is out of ICS’ area of service.

17.   Auto Manifest Export: Select the format name if the manifest has to be exported automatically after closing it. (see Export Data section of this help file for more information).

18.   Indicate weight in LB in the message: Check the box to show the last shipment weight in imperial Pounds.  The software must operate in Metric weights; this display function is for your convenience if required.

19.   Search Option for Shipping: Search option partial or exact. This only pertains to shippers using barcode scanners.

20.   Export File Location: Select the destination of the file to export the Manifest to. (see Export Data section of this help file for more information).

21.   BoxName-Cubing: Use this option to enable you to apply names for your preset box sizes.

22.   Keep Box after Shipping: Allows you to save your preset box size to use again.

23.   Language:  Allows you to switch between English or French (currently English only in this version).

24.   Duplicate Reference Prompt: This allows you to turn off warnings about using duplicate references.

25.   Auto Synctime: Specifies what time the program will automatically synchronize if left open overnight.

26.   Scale Port: Allows specification of which com port your electronic scale (optional) is connected to.

27.   Sync from this machine: In multi-workstation environment, this can be used to turn off local synchronization to the Internet, as the central server will do the synchronization.

 

System Configuration

 

The System Configuration Menu provides you access to program settings in order to streamline the interface for your Company’s various shipping processes.

 

Accessible from the main menu bar at all times, you will find the System configuration menu. (Some features may not be available for all customers, dependent on your service arrangements with ICS).

 

 

 

 

  

Application Settings: (please see the previous Installation section)

 

Integration Settings: Please contact the ICS IT Help Desk at 1-888-229-3003

 

Sequence Mapping:

 

This feature allows the shipper to pre-set the sequence of “Enter” keystrokes, in order move the “focus” of the prompts through the selected fields in the trackable shipment forms. Each time the shipper presses the Enter key on their keyboard, the cursor will advance to the next field as specified according to this mapping. The final focus is always on the “Process” button, pressing Enter at this point will process your shipment.

 

 

 

1.       Make the necessary selections from the available fields in the “Select Field” column on the left.

2.       Use the Add / Remove / Move Up / Move Down buttons to select and order fields in the list on the right as desired.

3.       The selected items in the “Key Sequence” column on the right indicate your chosen fields and the order in which the cursor will travel through them (from top to bottom).

4.       Click Save to save all sequence mapping settings as selected in this form.

5.       Or, click Cancel to exit and close the form without saving any changes.

 

 

 

Order File Processing Settings: Please contact the ICS IT Help Desk 1-888-229-3003

ICS Server Access Settings: Choosing this option will prompt you for a password.

 

 

Following the successful entry of the password, the following screen will appear:

 

 

The Proxy Settings window is used for customers who wish to restrict their users’ access to the internet while still allowing the ICS Software to communicate as the program requires throughout the shipping day, this communication is mandatory.  In some environments this Proxy configuration may not be the correct solution, or you may not have the password to access this screen. Please have a management representative of your company contact the ICS IT Help Desk at 1-888-229-3003 for assistance with this item.

 

 

Glossary of Terms

 

Shipment

A Shipment refers to a shipping transaction between you, ICS Courier, and your consignee. For each shipment transaction, charges are based on the shipment service type, weight, origination and destination, and other relevant criteria.

 

Manifest

Manifests are records of the shipment transactions made by your Company during the current day or session. Think of them as a daily summary.  Most shippers typically only have one ICS account, but some companies may have multiple ICS accounts, so there will be a manifest for each ICS Account under which shipments have been processed each day or session.  All manifests for each of your ICS Accounts are stored in a database in special individual tables. Each manifest, with its automatically generated and unique number, is kept in a table only during the active user session. During the active session, the shipper is able to print out and close a manifest for each or all of their ICS Accounts. When a session ends (after you’ve printed the manifest or manifests) the manifest data is deleted from the table(s). For the next session, a new manifest is created automatically. You cannot re-open a closed manifest to make changes.  If you encountered an error after the fact and have closed your manifest, you need to contact the ICS Billing Department, and advise them of the Manifest number, and details of the error.  They will adjust your statement accordingly. It is important not to confuse manifests with labels; labels are applied to some types of shipments, whereas a manifest is a summary of some or all of those shipments.  If you have already closed the manifest for the day, and subsequently need to ship another item, you will need to close an additional manifest before tendering your shipments to your ICS Driver. Do not wait for the next business day in this situation.  Your ICS Courier driver must have a manifest to accompany the goods you are shipping.   This is mandatory.

 

Shipping Record

A shipping record is a record of the shipment transactions, which are sorted by specific criteria: Date, Weight, Origin, Destination, Number of Shipments and other related items.

 

Reports

Reports are features that allow you to request specific data from the local ICS Click ‘n’ ShipTM database. Financial information in these reports does not contain fuel surcharge or tax information.

 

Labels

Labels contain the shipment transaction information. This information is required on the package for all trackable services. The information includes date of shipment, your Consignee’s address, your Company’s return address, manifest number, package number, weight of package, type of service, ICS Branch Code, up to five item references, and the barcode for this shipment transaction.  There is also a comment line which can contain a brief text statement.

 

Cost Center

Cost Center is a reference to your Company’s division, branch or department that made the particular shipments.  This can be referenced for your own internal costing and allocation purposes.

User

User is the person or shipper who uses this application at your Company.

 

Customer

In this software, your Customer is always referred to as your Consignee

 

Consignee

Consignee is the individual or company to whom you ship the documents/packages, and they should be the final destination of your goods.

 

Item References

These are identification numbers for individual pieces in the shipment. You can include your own invoice number or inventory code, this is optional and entirely up to you the shipper.  This can be useful for cross referencing your own customer service inquiries to our Parcel Identification Numbers as found in our trackable shipment products.

 

Sequence Mapping

This feature allows the shipper to pre-set the sequence of “Enter” keystrokes, in order to move the “focus” of the prompts through the selected fields in the trackable shipment form. Each time the shipper presses the Enter key on their keyboard, the cursor will advance to the next field as specified according to this mapping. The final focus is always on the “Process” button, pressing Enter at this point will process your shipment.

 

Consignee Address Book

This is a database for records of your Consignees’ address details.

 

Import Format

This is a particular definition and sequence of data fields contained in a text file that is to be imported. The exact definition and sequence should be followed to create the import format in the shipping system. Only when the two formats (in the text file to be imported and the format definition in the Import Module) are matched, can the data be successfully imported. Otherwise, an error file is generated and the contents of this file can be studied to confirm where the formats were not matched.

 

WebUpdate

This is a process that allows the local program data to be synchronized manually with the remote ICS server data.  This is accessible from the main menu bar of the application.

 

Upgrade

Our upgrade process is mostly automatic, however from time to time it may be necessary to initiate this manually, hence this menu item can be found in the “Maintenance” menu.

 

Void Shipment

Voiding is the same thing as cancelling a shipment.  It does not immediately remove the item from the current manifest, but will be removed when you close the manifest at the end of the day.

 

 

 

General Processes

 

This section gives a general description of the different functions involved in your day-to-day Shipment process. This may vary in some environments.  Please contact the Information Technology Help Desk at 1-888-229-3003 if you do not find the answers you are looking for.

 

Shipment Form (Main Screen)

When you open ICS Click ‘n’ Ship™, the software will run an automatic synchronization with the ICS Server then the following screen will appear.  At the top is listed your (Shipper) information, as well as the product that you are shipping with.  To ship a piece(s) it is necessary to complete all fields that have an (*) in the Consignee Information Section as well as “Total # of Pieces” and “Weight(Kg)*” in the Shipment Information section.  (Note:  At the bottom of the screen in the PIN Manifest Detail section, you can view all shipments that have already been added to the manifest.)  This is the screen in which you will spend most of your shipping day.

 

 

Manifest Menu

Clicking the View/Close Manifest option prepares the manifest data for viewing.  The Manifest can also be viewed and/or closed directly from the Shipment Form.

 

 

 

Note the following details on the Manifest screen (as numbered 1-6 above)     

    

1.       List of ICS Accounts activated in the system. The main feature of this option is to be able to select from your multiple ICS accounts if available in the list.  If you have more than one ICS account, you will also note an *, which if selected will action all ICS accounts for manifesting.  You can close one ICS account manifest and leave the others open, or close them all at once.

 

2.       List of Manifests opened for the ICS accounts. There can be different manifests for each ICS account as displayed in the drop down list on top.  This item will only be active if you have selected “Use Manifest Reference” in the Application Settings menu under System Configuration.

 

3.       Click Preview to view the manifest before printing.  (Use the bar on the side to go up and down to view the whole manifest.

 

4.       Clicking Print/Close will print and close your manifest at the same time.  (Note: Once you click Print/Close you cannot add any additional shipments to this manifest)

 

5.       Click Export to File to transfer all selected entries to a local file (see below details)

 

6.       Click Exit to close the form.

 

 

Export to File

1.       This feature allows the selected information to be exported into an HTML or PDF file for saving locally.

 

2.       Select the desired folder and type a name to save the exported file into.

 

 

  3.  Then Click “Save” and the following pop up screen should appear indicating that the file has been exported to the   desired folder under the desired name.

 

 

 

  

WebUpdate

The WebUpdate function allows the local shipping data to be synchronized with the remote server. For complete details see the WebUpdate section.

 

 

 

Upgrade

  

If there is a newer version of the software on the server, you will receive the following prompt.  Select “Yes” to upgrade.

 

 

If you select “No” you will receive the following message.  (You will not be able to ship until this upgrade has been made).

 

 

 

 

 

Reports

The Shipping Report function can generate reports of all shipment records from the closed manifests.

Select Reports from the main menu bar, and note the options available for different Report types.

 

 

These include;

 

·         Shipments processed : Generates the Shipment Report in either a file format or printable document format, based on selected criteria from the Date-Range, Cost Center, UserID, Invoice Number, Product Type, Destination and Weight fields.

·         Shipments voided : Generates voided shipment records.

 

Synchronization Process

 

As an ICS Customer using ICS Click ‘n’ ShipTM, it is your responsibility to ensure a full time internet connection is available to the software.  In the event that your Internet connection becomes unavailable, you will be able to continue using the software for a short time, however, you should make every effort to resolve the failure or our software will cease to function, as per the following details:

 

If current date and synchronization date differ by more than 4 days you will receive the following message when opening Click ‘n’ Ship™.  (You will not be able to ship until you synchronize).

 

 

 

 

If you require assistance with this, please contact the ICS Technology Help Desk at 1-888-229-3003

 

 


 

Menu Bar Options

 

·         The Main Menu Bar of the Application

 

 

 

·         Details of Individual Menu Options

 

(1) File :

File / Exit : Click to close the application. If any manifest(s) are still open there will be a prompt to first save the manifest(s) before closing the application.

 

 

 

 (2)  Manifest : to View / Close Manifest of shipment transactions.

 

 

 

(3) System Configuration : Options for selecting system & application settings for Shipment process.

     For further details of each of these refer to Installation Process / Settings and Configurations section.

 

 

(4) Maintenance : Application module that provides maintenance options for :

     new account / user information / cost center info etc.

     For further details on each of these refer to the Application Maintenance section

 

 

(5) Reports : Application module that provides various reports.

     For further details on each of these refer to the Reports section.

 

 

 

(6) WebUpdate : Application module that provides local

      data synchronization through the browser.

      For further details on each of these refer to the WebUpdate section

 

 

 

(7) Terms and Conditions : link that displays the legal terms and conditions for usage of ICS Click 'n' Ship™ software.

    

 

Note : these pages are the same that are displayed on the ICS website.

 

Sample view of the Terms and Conditions pages ...

 

 

 

 

(8) About : Menu Option that displays information about the user, software and privacy policy and the Help File:

 

 

 

 

 

 

 

 

 

Selecting About > Help will display this Help File.

 

 

 

 

Application Maintenance

 

Maintenance Menu provides maintenance functions for the program.

 

 

1.       My ICS Accounts (Open Account/Deactivate account) - allows a new ICS account to be opened for using the application, or existing ICS account(s) to be activated or deactivated.

2.       Users (Add / Edit / Delete)  - allows the maintenance of your User information.

3.       Box Size – (Add/Edit/Delete) –allows for the maintenance of Box Sizes. This function allows you to specify and save dimensions of packages you ship regularly, as ICS Courier will charge you according to cubic size.

4.       Cost Center (Add / Edit / Delete)  - allows the maintenance of your Cost Center information.

5.       Consignee Address Book Editor (Add / Edit / Delete) - allows the maintenance of your Consignee information.

6.       Void Shipping Record  - Void or Cancel shipping transactions from Open Manifest.

7.       Reprint Manifest – allows user to reprint selected Shipment Manifest from the Closed Manifest table.

8.       Reprint Manifest with Reference - to print out selected Shipment Manifest with Reference details from the Closed Manifest table.

9.       Reprint Label - to print out selected Shipment Labels from the available Open Manifest table.

10.   Import Data (Consignee / Shipment / Both) - This allows your consignee or Shipment data available in either .txt, .csv, or .dbf format to be imported from existing files into the local shipping system.

11.   Export Data (Consignee /Manifest / History /Cost Center / User) - This allows you to export the Consignee, Manifest, History, Cost Center and User information to text format files.  This feature is helpful for you to view the contents of your shipping database in a selected text format (soft copy), since the local database files cannot be accessed to view contents.

12.   View Area of Service - This allows you to view the contents of the ICS Area of Service file in the display window, as well as to search the area of service by criteria of Postal Code, City or Province.

13.   Shipment Data Clean Up - This allows you to clean older dated data in the local database and have only a selected set of data based on the date range provided.  These Clean Ups are done to avoid a collection of huge amounts of data and restore storage space.

14.   Search Package / Reference - for any Shipment details that need to be queried.

15.   Order File – allows you to edit/delete records in the Order File.

16.   Upgrade – This option will enable you to upgrade to the latest version.

17.   Database Maintenance – (Backup Database/View Database Location/Get Database Server\View Database Version)-Allows the user to save a backup of their database, view their database location, view their server name and view their Database Version.

 

Note for details of each see individual sections.

 

Setting up a ICS New Account

 

Select Maintenance > My ICS Accounts from the main menu bar.

There are 2 functions for this purpose.

1) Open ICS Account - for a new account to be added.

2) Deactivate ICS Account - disable an ICS account for use from the list of existing accounts.

 

 

Setting Up a New ICS Account

 

This option creates a new ICS account for you to use with the application.  You must contact ICS first to obtain a password before entering the new ICS account.  You must have a valid ICS account to log on the application or to add the new one.

 

·         Select Open ICS Account.  The following form appears:

 

 

·         Enter ICS Account Number & Password & Click “OK”

 

 

Deactivate ICS Account

 

This option allows you to disable an existing ICS account for use in the application.

Once any existing ICS account(s) is/are deactivated, these cannot be used in the shipping process.

* If any ICS account is being used in the shipping system (open in the shipment form) it cannot be deactivated. In order to deactivate the ICS account, switch to another ICS account in the shipment form first.

 

·         Select an ICS account from the available drop down list.

·         Click “OK”

·         Click Exit to close the form.

 

 


 

Setting User Information

 

Select Maintenance > Users from the main menu bar.

 

 

 

The basic functions of User maintenance are to Add /Delete the names of the users who will operate the software at your location.

 

 

ADD

 

To Add a User, type in User ID and User Name and Click the “Add” button.

 

 

DELETE

 

To Delete a User, select the desired User (highlighted in blue) and click on “Delete” button.

 

 

When you are finished with User Maintenance, click on the Exit button.

 

Setting Box Size Information

 

Select Maintenance > Box Size from the main menu bar.

 

 

The following Box Maintenance screen appears:

 

 

To add Boxes, enter in Name and Dimensions (L W H) in cm, and click Add.

 

 

To Delete a Box, highlight the desired Box you would like to delete and click the “Delete” button.

 

 

When you are finished with Box Maintenance, click the “Exit” button.

 

In order to ship boxes that have these pre-specified dimensions (such as Box 1) ensure that the application setting for BoxName –Cubing is checked.

 

This will enable the Box field on the shipping form located under “Total Pieces”, and allow you to select Box 1.  (Note how “L”, “W” and “H” fields are automatically populated.

If you have many boxes of the same size that you would like to ship.  Ensure that the “Keep Box after Shipping” checkbox is selected.  This way, after each shipment is processed the Box Size will remain defaulted to the same size.

Setting Cost Center Information

 

Select Maintenance > Cost Center from the main menu bar.

 

The process of Cost Center Maintenance allows editing of the Cost Center information. The basic functions are Add / Edit / Delete.

 

 

·         Click Cost Center from the list of Maintenance option to access the form.

 

ADD

 

          

·         Enter Cost Center Code and Cost Center Name in the blank input boxes.

·         Click Add to save information or Exit to close the form without saving any information.

 

 

You will get the screenshot below confirming the Cost Center is added.

 

 

EDIT

 

                                     

 

·         Select Cost Center information to edit by clicking on the Cost Center Code in the available List.

·         Edit the Cost Center Name for this selection (Name was changed from TestCode1 to TestCode2).

·         Click Edit to save changes or Exit to close the form without saving any information.  (You will receive screenshot below as confirmation of the edit).

 

 

DELETE

 

·         Select Cost Center information to delete by clicking on the Cost Center Code in the available List.

·         Click Delete to delete the record or click Exit to close the form without deleting.

 

 

The following screenshot will appear confirming this deletion.

 

 

 

 

Setting Consignee Information

Select Maintenance > Consignee Address Book Editor from the list of options available.

 

 

 

The following screen appears:

 

        

 

 

 

 ADD

 

 

·         Click on the Clear Button to set all input fields to blank for new consignee information to be added.

·         Note that the Edit / Delete buttons are now disabled.

·         Enter all required information in the input boxes provided to add a new consignee.  

·         All items indicated by an * are mandatory fields.                   

·         Click Add to save information or Exit to close the form without saving information.

·         After any record is selected and viewed, user can navigate back to the main form by clicking the Previous button.

 

 

          EDIT / Delete

 

 

 

·         Select the search criteria by using the options in the “Search by” drop down list.

·         Enter the search criteria value in the ”Enter Criteria” box and press the Enter key on your keyboard.

·         All records that can be edited are made available in the lower section of the form.

·         Edit all required information in the input boxes provided to change the record of existing consignee.

·         Click Save to update information or Delete to delete information or Exit to close the form without saving information.

·         A prompt confirms changes.

 


 

Void Shipping Record

 

Void Shipping Record is the function which enables you to void/delete the shipping record(s).

These shipping record(s) can be selected from the available shipments within the Open Manifest.

 

Select Maintenance > Void Shipment.

 

 

 

The following Shipment Information appears from Open Manifest.

 

 

(1) Select the row containing the shipment information to be voided.

(2) Click on Void to void the shipment or Exit to close the form without saving any changes.

(3) Note the rows that are voided are marked by 'Yes' in the Void column.

(4) The available shipments can be sorted by all columns shown (“Void”, “Account No”, “ID”, “Company”, ”Address1”, ”Address2”, ”City”,  “Province”)

(5) A specific list of shipments can be retrieved from the current manifest by using the option to “Search By” as shown in the lower part of the form. Select the option, type the criteria and press the Enter key to get the selected list. For example, you could use the ID of one specific consignee to display all the shipments for them, to make selecting those which require voiding easier for you.

 

 

Click Enter, and the following screen appears showing the record(s) for Consignee 222222.

 

 

 

 

 


 

Reprint Manifest

 

Reprint Manifest enables you to print manifests from your shipping history.

 

Select Maintenance > Reprint Manifest

 

 

Select the desired criteria (“ICS Account Number”, “Start Date” and “End Date”) and click Get Manifests to view all manifests in this date range.

 

 

Select the manifest which you wish to be re-printed from the available list. There are two options available : Export to File and Print

 

(a) Export to File:

·         Select the required manifest for reprinting, and click on the “Preview” button.

 

 

·         Click on the “Export to File” button.

 

 

·         You can either save the file in the HTML (Web) or PDF (Adobe Acrobat format).  Select your destination folder; give your file a name, and then press “Save”.

 

(b) Print:

·         Click the Print button to send the page to your default Windows printer.

·         Click Exit to close page without printing.

 

 

See Page 1 - Sample Manifest Layout below

 

 

 

 


 

Reprint Manifest with Reference

 

Reprint Manifest with Reference enables you to print manifests which include reference information from your shipping history. This reprint option is for your own use only; it is not to be provided to your courier driver.

 

Select Maintenance > Reprint Manifest with Reference.  

 

 

Select the desired criteria (ICS Account Number, Start Date and End Date) and click Get Manifests to view all manifests in this date range.

 

 

 (a) Export to File:

·         Select the required manifest for reprinting, and click on the “Preview” button.

 

 

 

 

·         Next Click on the “Export to File” button.

 

 

·         You can either save the file in the HTML (Web) or PDF (Adobe Acrobat format).  Select your destination folder; give your file a name, and then press “Save”.

 

(b) Print:

·         Click the Print button to send the page for printing.

·         Click Exit to close page without printing.

 

 

See Sample Manifest Layout below

 

 

 

 

 

 


 

Reprint Label

 

Reprint Label enables you to reprint a shipment label from your current open manifest.  This may be necessary due to torn or damaged labels in the event of printer malfunction.  This should not be used to label additional boxes, please use the shipment form to process those additional shipments.

 

Select Maintenance > Reprint Label

 

 

 

·         Select the “ICS Account Number” and “Manifest Number” from the available drop down list on top.  If you only have one ICS Account this selection is not required, all your shipments will be displayed.

·         Clicking on any column heading will sort the shipment details accordingly.

·         To use the "Search By" criteria, select the search criteria from the drop down list available. Then enter the selection criteria value and press the "Enter " key on your keyboard.

 

 

 

·         Only the record(s) that were searched for now appear

 

 

·         Click the Print button to print label.

·         Click Exit to close without printing.

 

See Sample Label Layout below ..

 

Import Functions

 

ICS Click 'n' ShipTM  enables you to use your own consignee and shipping data in various text or dbf formats to be used within the program.

 

Select Maintenance > Import Data

 

    

   There are three options:  

1.       Address Book : Import Consignee addresses (using either .dbf or text formats)

2.       Batch Shipment to Consignees in Address Book : enables you to perform a batch shipment using consignees that already exist in your address book.

3.       Batch Shipment to other Consignees : enables you to perform a  batch shipment using consignees that do not exist in your address book.

 

(1)     Import Data > Customer

(a) If you have your own .dbf file containing the Consignee addresses, you can import this data to the Consignee Address Book for use within the shipping process. For successful import this file must be saved under the name “wt_Cust.dbf” and contain the field headers:

 

   

 

 

The basic steps for this process are as follows:

 

·         Select Import Data > Address Book > DBF File

 

 

·         Navigate to the folder and choose the name of the file to import.

·         Click Open to import the file.  You will be asked if you wish to delete the existing customer list before importing.  Select “Yes” or “No” depending on which you prefer. This cannot be undone, so be sure you select this correctly. For example, if you wish to completely change the customer list, choose yes, if you are adding new customers, then choose no.

 

·            If there are errors in your data (i.e. invalid Postal Code) you will be prompted if you would like to save this error information in a Text File (txt).  In order to find out what these errors are, you should select “Yes”

 

 

·         After selecting “Yes” you will be asked where you would like to save this file.  Select the desired folder as well as the name, and click “Save”.

 

 

 

·            After clicking “Save” the text file will automatically pop open showing the record(s) with the error(s).  In the following example, the postal code is invalid.

 

       

·         When you close this file, you will be prompted to Continue Processing the import. Clicking “Yes” will allow the rest of the correct data to be imported.  The data with errors will be omitted.  If you choose “No”, no data will be imported whatsoever, and you will have the opportunity to edit/correct your source file and then repeat the import process when ready.

       

       

 

·         The system will let you know how many records were processed.  In this case 8 out of 9 were.

 

     

 

      (b) Using Txt File Format

           

Select Import Data > Customer > Text File

 

 

 

Next, you will be prompted to select a “Specification Name” for the Consignee Import.  To add one, click the “View/Add” button. 

 

 

The Configure Format screen then appears.  The text file in our example is “TAB” delimited and has the first row within the data as a column headings (as indicated below):  Click on the “Get Sample Data from File” button:

 

 

Select the file you will be importing, and click “Open”.

 

 

Notice how the records from this file now appear, and the field names are listed under “Your File’s Fields” heading.

 

 

The “Program Fields” column represents all the available data fields within the Click ’n’ ShipTM program into which you can import data.  The “Your File’s Fields” column represents all the fields available to import from within your data file.  Highlight a field from “Program Fields” and highlight the corresponding field from “Your File’s Fields” and click on the “Map” button to link these fields.

 

 

 

 

The “Mapped Fields” section shows which field names are linked together. 

 

 

After you have selected which fields you would like linked together, you can use the keys at the bottom right to change the order of the Selected Fields or remove fields.

 

1.       Map - This feature allows you to match/link similar fields for import.

2.       Move Up – If you highlight a field in the “Selected Fields” portion, and click “Move up”, this field will move up in the sequence/order.

3.       Move Down – If you highlight a field in the “Selected Fields portion and click“Move down”, this field will move down in the sequence/order.

4.       Remove – This feature allows you to remove a highlighted field from the “Selected Fields” portion.

5.       Save – Allows you to save the current Specification Name.

6.       Save As - Allows you to save the current Specification under a new name.

7.       Delete – Allows you to delete the entire Specification.

8.       Exit - Allows you to exit from the Configure Format screen.

 

Once you have made all your choices, please click Save As, you will be prompted for a “Specification Name”.  Enter one which is meaningful to you and then click OK.

 

 

You will get the following message.

 

Now, when you select Import Data > Customer > Text File the specification name will appear.  Click “OK”.

 

 

You will be prompted to select your import file.  Choose the file and click Open

 

 

·         Click Open to import the file.  You will be asked if you wish to delete the existing customer list before importing.  Select “Yes” or “No” depending on which you prefer. This cannot be undone, so be sure you select this correctly. For example, if you wish to completely change the customer list, choose yes, if you are adding new customers, then choose no.

 

 

·            If there are errors in your data (i.e. invalid Postal Code) you will be prompted if you would like to save this error information in a Text File (txt).  In order to find out what these errors are, you should select “Yes”

 

 

·         After selecting “Yes” you will be asked where you would like to save this file.  Select the desired folder as well as the name, and click “Save”.

 

 

·            After clicking “Save” the text file will automatically pop open showing the record(s) with the error(s).  In the following example, the postal code is invalid

 

       

·         When you close this file, you will be prompted to Continue Processing the import. Clicking “Yes” will allow the rest of the correct data to be imported.  The data with errors will be omitted.  If you choose “No”, no data will be imported whatsoever, and you will have the opportunity to edit/correct your source file and then repeat the import process when ready.

       

       

 

·         The system will let you know how many records were processed.  In this case 8 out of 9 were.

 

 

 (2)  Import Data > Batch Shipment to Consignees in Address Book

 

This enables you to perform special shipping processes, for example, Batch Shipping.  By supplying the program with a text file which may contain only the User ID of your consignees already present in your Consignee Address Book, you can have the program ship to a select group of consignees sequentially without user intervention.  Perhaps you are sending out marketing materials which are in packages of the exact same weight, all being sent via ICS NextDay, then Batch Shipping will save you time.  You may wish to contact our Technology Help Desk for more information regarding such processes.

 

·          Select Import Data > Batch Shipment to Consignees in Address Book

 

 

Similar to Consignee Import, the Specification Menu now appears.  If the Specifications you desire do not already exist, click the “View/Add” button to add one.

 

    

The following “Configure Format” screen now appears.  This screen is very similar to the Consignee Import Configure screen.  The only difference is there are more fields displayed in “Program Fields” .  Select Get sample data from file, and choose file you would like to use for batch shipping.

 

 

 

In this example, the “BatchShip.txt” file only has Consignee ID numbers (as seen in the “Your File’s Fields” section).

 

 

Select the field from “Program Fields” you would like to map with the field from “Your File’s Fields” and click on Map button, and then Save As.

 

 

Enter Specification Name and click OK

 

 

Specification has been saved

 

 

 

The new Specification Name now appears.  Click OK to use this specification.

 

 

Select file and click Open

 

 

You will receive information displaying how many records have been imported.  Click OK

 

 

 

 

Batch shipments now automatically appear in PIN Manifest Detail section.  Note:  In this example, a default weight of 1 Kg was used as well as the ICS Next Day™ product.

 

 

(2)     Import Data > Batch Shipment to other Consignees

 

With this function you can create a batch shipment for consignees who are NOT in your consignee address book already.  This is useful, for example, if you wish to send marketing material to prospective customers without first adding them to your Consignee Address Book.  You can either specify weights in the file or set your default weight to the required value (assuming your shipments are exactly the same weight).  When you run the batch, all the labels will be produced, but none of these consignees will be saved in your address book.

 

 

 

The Specification field now appears.  Click “View/Add’ button to add new specifications.

 

 

The following “Configure Format” screen now appears.  Click on Get sample data from file button, and select file you would like to use to set the specification.

 

 

In this example, “BatchOther.txt” is chosen.  Click Open.

 

 

The field names that exist in this file now appear in the “Your File’s Fields” section.  Choose which fields you would like to link from “Program Fields” with your “Your File’s Fields” and click Map button

 

 

.

 

When you are finished choosing these fields, click Save As to save your specification under a name of your choice.  (In this case “Batch for Outside Consignees” is used).

 

 

The specification name now appears.  Click “OK” and choose the file you would like to use for batch shipping under this specification.

 

 

You will now receive an information message indicating how many records you have imported.  Click OK

 

 

This batch shipment now appears in the Pin Manifest Detail section.  Note:  In this example, a default weight of 1Kg was used as well as the ICS Next Day™ product.

 

 

 

 

Export Functions

 

The ICS Shipping System provides the function to export the Consignee, Manifest, History, Cost Center and User information to text format files.

This feature is helpful for you to view the contents of your shipping database in a selected text format (soft copy, since the local database files cannot be accessed to view contents).

 

Select Maintenance > Export Data

 

·            A pop up menu with options for exporting information related to Consignee, Manifest, History, Cost Center and User appears.

   

 

 

     Export Consignee

Choose the “Consignee” option, and the following Specification screen appears.

Select an existing specification from the drop down list or add a new one by clicking the "View/Add" button.

 

 

           

 

1.       Add –allows you to choose which fields (from “Program Fields”) that you would like to move to Mapped Fields.  These fields will be displayed in your export.

2.       Move Up –allows you to change the order of your export by moving up a highlighted field.

3.       Move Down –allows you to change the order of your export by moving a highlighted field down.

4.       Remove –allows you to remove a field from your “Mapped Fields”.

5.       Save –allows you to save your specification under the current name.

6.       Save As –allows you to save your specification under a new name.

7.       Delete – allows you to delete your current specification.

8.       Exit – allows you to exit the Configure Format screen.

 

 

 

Once the desired fields are selected (from “Program Fields”) and arranged in the desired order in “Mapped Fields”, click the Save As button to name your new Specification.

 

 

 

Enter appropriate Specification Name and click “OK”.

 

 

 

You will now see the following screen, confirming that your Specification has been saved.

 

 

Now, when you select Maintenance > Export Data > Consignee you will get the screen below.  Click ‘OK”

 

 

 

You will be prompted to give your file a name and save it in the desired location (Note: You have the option of saving the file as a txt or csv file.

 

 

You will be informed as to how many records have been exported.

 

 

Here is a sample of how this txt file looks opened in Notepad.

 

     

     

Export Manifest

Choose the “Manifest” option, and the following Specification screen appears.

Select an existing specification from the drop down list or Add a new one by clicking the "View/Add" button

 

 

Similar to Export Consignee, a Configure Format screen appears.  The only thing that is different is the fields that you are able to select.  Use the keys in the lower right hand portion of the screen to choose the desired fields for export (in the desired order).  The rest of the steps are the same as Export Consignee.

 

 

Export History

Choose the “History” option, and the following Specification screen appears.

Select an existing specification from the drop down list or add a new one by clicking the "View/Add" button.  (Note how the History screen has a “From Date” and a “To Date”.  These fields default to the current day’s date).

 

 

After clicking the “View/Add” button, the Configure Format screen appears below. 

 

 

Select the desired fields from “Program Fields” and arrange them in the desired manner under “Mapped Fields”.  When you are finished, click Save As to name this specification.

 

 

Select desired date range as well as Specification Name and click “OK”.  You can click on the downward facing arrow beside the actual date to produce a convenient calendar to select your desired dates.

 

 

You will be prompted to give the file a name and save it to a desired location.  Click Save.

 

 

You will be informed as to how many records have been exported.

 

 

 

Below is a sample of how the exported information appears in text format.

 

 

 

Export Cost Center

Choose the “Cost Center” option, and the following Specification screen appears.

Select an existing specification from the drop down list or add a new one by clicking the "View/Add" button.

 

 

Select the desired fields and export the Cost Center Information following same steps as described in “Export Consignee”.

 

 

Export User

Choose the “User” option, and the following Specification screen appears.

Select an existing specification from the drop down list or add a new one by clicking the "View/Add" button.

 

 

Select User ID to export and follow steps outlined in Export Customer section to receive a list of User IDs.

 

 

View Area of Service

 

View Area of Service is an option which displays the ICS Area of Service File. This gives you the capability of searching the Area of Service by Postal Code, City or Province.

 

 Select Maintenance > View Area of Service.

 

 

The following “Search Area of Service” screen appears.  You have the option to Search either by “Postal Code”, “City” or “Province”.  Make your selection and click on the “Search” button.

 

 

The entire Area of Service appears sorted by Postal Code.

 

 

You can sort by City or Province, by clicking on the column name.  In this example, the “City” field was selected and the information is now sorted by City Name.

 

 

If you want to get more specific with your search results, you can enter in a piece of information into the “Enter Criteria” field.  In this example, Province was chosen in the “Search By” field, and “AB” (Alberta) was entered into the Enter Criteria field.  The result being only those Area of Service within the province code AB are displayed.

 

 

 

In the example below, a search by the city name WINDSOR was done.  As you can see all records containing the city name WINDSOR appear (regardless of province).

 

 

In this example below, the city name of MARATHON was entered.  Since ICS does not service MARATHON directly, it does not appear on the ICS Area of Service.

 

 


 

Shipment Data Cleanup

 

As you process shipments each day with ICS Click ’n’ ShipTM , the data associated with those shipments is added to your database. As your database grows, it will begin to slow down.  To such performance degradation and to restore storage space, the Shipment Data Cleanup function should be applied, this allows you to clean out your older data. Note : (No data under 61 days old can be deleted).

 

Select Maintenance > Shipment Data Cleanup

 

 

 Click on Shipment Data Cleanup to view the screen below.  Select the number of days you require and click “Cleanup”.

 

 

The following confirmation screen will appear.  Click “Yes” to continue.

 

 

Another Confirmation screen appears asking if you would like to archive the records before deleting them.   Choose as you wish.

 

 

If you select Yes you will be directed to the “History Export” menu.  See “History Export” section (above) for further instructions.

 

 

When the cleanup is completed you will get a message stating how many records have been deleted.

 

 

In this case, no records met the criteria selected, and therefore 0 records were deleted.

 

 

If your shipment history becomes too large (over 100,000 records) the following message will appear and you will not be able to ship.

 

 

 

 

 


 

Search Package / Reference

 

For any Shipment details that need to be queried, a search can be done using the Search Package / Reference option from the Maintenance item of Main Menu.

 

Select Maintenance > Search Reference/Package

 

 

Click on Search Package / Reference and the following form becomes displayed.

 

 

Data from both Open and Closed Manifests (from History) can be queried by :

(1) Selecting “Start Date / End Date” from drop down boxes. A calendar pops up to facilitate entering the dates.

(2) Select the “Search By” criteria from the available drop down list options.

(3) Enter the search criteria value in the “Enter Criteria” box.

(4) Click the Search button and view the results available.

(5) Click Exit to close query form.

(6) Click Print to send the results to the default printer.

 

In this example below, a Start Date of February 1st and an End Date of February 24th were chosen, as well as a search by ID.  Records in the Open Manifest appear in the middle portion whereas records from closed manifest (history) appear at the bottom.

 

 

If you double click on a PIN in the “From History” section you will receive more trace information specific to that PIN.

 

 

 

 

Order File

 

When Importing Data (See Import Functions Section above) there is an option to save this import in an Order File to allow for quicker shipping practices.  The Order file in this example is saved under the name “Batch for Outside Consignees”.

 

 

Once the Order File is saved, Select Maintenance > Order File  

 

 

You have the option to search for a specific record by any of the field names seen in the drop down window of the “Search By Field, or in order to see all the records, just place your cursor in the Enter Criteria” field and hit <Enter>.

 

 

 

 

All the records from the Order File “Batch for Outside Consignees” are now displayed below.  You have the option to Delete certain records from this file, Delete All or Export this file into a txt or csv format.  When finished performing necessary maintenance on your Order File, press Exit.

 

 


 

Upgrade

 

For delivery of future enhancements or updates in the software, you may be prompted to upgrade to a higher version by clicking this feature item.  This is usually a mandatory process.

 

 

Select Maintenance > Upgrade

 

 

 

If the software is already upgraded to the most recent version, you will receive this message.

 

 

 

 

 

 

 

Database Maintenance

 

It is a best practice to do a backup of your valuable information from time to time, in case of some technical problem that may corrupt the information or from accidental deletion.

 

Back up Database is a function which allows you to transfer Consignee / Shipment data from the local database to a default location on your machine.  This can then be copied to another machine, to your network, or removable media.

 

Select Maintenance > Database Maintenance

 

 

 

 The following Database Maintenance Menu appears:

 

 

 

 

If you select Backup Database the system will make a copy of your data, and this message appears indicating where the database has been backed up.  This can then be copied to another machine, to your network, or removable media.

 

 

If you select View Database Location the following screen appears identifying where your “live” database is located.

 

 

If you select Get Database Server Name, the following screen appears displaying the server name.

 

 

If you select View Database Version, the following screen appears displaying which version of the Database you have.

 

 

Select “Exit” to close the Database Maintenance Screen.

 

 

 

 

Requirements

 

Before beginning with the actual Shipment process confirm the following requirements for your system :

 

·         All hardware (PC, Printer, Scale (if available), Monitor, etc) are appropriately connected.

 

·         Confirm all default settings are correct in System Configuration > Application Settings.

 

Shipment Process

 

ICS Courier offers a variety of products on which to ship.  The screenshot below is for ICS Next Day™.  Enter in Consignee Information (all fields with an * must be completed) as well as pieces and weight and click the process button.

 

 

 

If Consignees already exist in your database, you can use the “Search by” field to select which criteria you would like to use, then type the data into the “Enter” field right next to it; subsequently pressing Enter on your keyboard will start the search.

 

 

In the case below, we are searching by “ID”, and 111 was entered in the “Enter ID” field.  A list of all consignees that begin with 111 appears.  Select the appropriate one, by double clicking on it. Press the tab key on your keyboard to allow your up-down arrows on the keyboard to navigate to the correct selection, followed by the enter key, if you prefer to use the keyboard.

 

 

In this case, ID 111111 was selected, and the other fields are automatically populated.  For this consignee, we have 1 piece (Total # of Pieces field) at a weight of 1 KG.  You can view the charges below before selecting “Process” to manifest this order.

 

 

After selecting “Process”, this transaction appears in the PIN Manifest Detail section at the bottom of the screen.  Furthermore, the Consignee Information becomes blank again, awaiting the next shipment.

 

 

 

Below is a screenshot for the ICS Everyday Economics™ Product.  In this example, the shipper resides within Ontario, and is shipping an Everyday Economics™ piece to Ontario; therefore it is a transaction that is Inside Region.  The total charges for this are displayed below.  Select “Process” to manifest this item.

 

 

 

The previous transaction now appears to the right.  The next piece although the same weight is traveling Outside Region (Alberta) and the cost has changed as reflected below.  Again, click “Process”.

 

 

By clicking the “View Waybill” button, you can see all your Everyday Economics™ transactions.

 

 

 

Notice how both Everyday Economics™ pieces and the Next Day™ piece appear on the same manifest below.

 

 

Reports

 

Shipping Reports      

The Shipping Report function generates reports of all shipment records from the closed manifests.

 

Select Reports from the main menu bar to display the available options.

 

 

 

There are two reports that can be generated.

 

Shipments Processed : This generates a shipment report in either an exportable file or printable document format, based on selected criteria from the Date-Range, Cost Center, UserID, Invoice Number, Product Type, Destination and Weight fields.

Shipments Voided : Generates voided shipment records with the same options as available with “Shipments Processed”.

 

Select Reports  > Shipments Processed / Shipments Processed

 

The following screen appears.  If you have already created a report (s) and subsequently saved it, you can use the drop down menu to select your desired report format.  If not, enter in the appropriate Start and End Dates, and check which fields you would like to appear on the report and Click “Save As”.

 

 

You will be prompted to enter a name for your report.  Enter an appropriate name, and click “OK”.

 

 

The Report Name “Shipment Report 1” now defaults as the report title.  If you hit “Generate” you will see the information displayed on the right.  If you wish to print this information, click the “Print” button.

 

 

If you wish to export this report, click on the Export to file button (after you Generate it)..  The following screen will appear prompting you to save the report under your desired name and location.  You have the option of exporting this report as an HTML or a PDF.

 

 

Once you save this file, the following screen will appear.

 

 

Here is an example of how the exported report looks as an HTML.

 

 

Select Reports  > Shipments Processed / Shipments Voided

 

The following screen appears.  Enter Start Date and End Date, and click “Generate”.

 

 

The desired information is now displayed on the right.  If you would like to print this report, select the “Print” button.  If you would like to export this report, select “Export to File” button similar to Shipment Report (above).

 

 

 

Here is a sample of how the report looks exported into HTML format.

 

WebUpdate

 

Your system performs automatic synchronizations when you open the program and again when you close your Manifest.  Sometimes, it may be necessary to manually initiate a web update.  In order to do this, please click WebUpdate from the menu bar.

 

 

Your system will synchronize with the ICS central servers and a progress indicator will be displayed.

 

Support

          

Telephone Support

·         For matters pertaining to pricing and/or billing, please contact our Customer Service Department: 1-888-ICS-TRAX (1-888-427-8729) between 7:00 AM and 8:00 PM Eastern Standard Time, or email : cservice@ics-canada.net

 

·         For technical support issues, please contact the ICS Information Technology Help Desk at 1-888-229-3003.

 

ICS Web Site

·          http:// www.ics-canada.net

 

 

Tips

 

All menu items and functional process buttons are assigned to shortcut keys on the keyboard (indicated by the specific character underlined).  Press ALT + the underlined key to activate the function quickly without using the mouse.

 

Keeping your PC up-to-date

Keeping your computer healthy will prevent failures with your shipping process.  Keeping your Anti-Virus and Anti-Spyware software current will help you to avoid system failures.  Limiting internet usage to business related sites reduces your risk of the PC becoming infected with malware.  The ICS Technology Help Desk is happy to answer any questions you may have about general computer health and best practices. 1-888-229-3003